The service desk can’t reach its business software.
We investigate the computer, account and network connection, document the issue and coordinate with your dealership or shop-management provider for application-specific faults.
IT SUPPORT FOR DEALERSHIPS & AUTO REPAIR GROUPS
Automotive IT support.
Keep sales and service moving.
From the sales desk to the service counter, your team depends on connected computers and business systems. VFIX helps dealerships and repair groups manage IT across departments and locations with a clear support plan.
Serving businesses in the San Francisco Bay Area
Talk to VFIX · 888.888.5854
THE INTERRUPTIONS WE HELP YOU ADDRESS
One disconnected system
can slow the whole visit.
Guest Wi-Fi and business devices share too much.
We assess supported network equipment and plan appropriate separation for guests, staff and operational systems. Network redesign, coverage surveys and installation are quoted separately.
Every location handles IT differently.
We inventory enrolled devices, document the agreed configurations and organize support contacts across sites. New-site rollouts and equipment standardization follow a separately priced project plan.
CURATED FOR AUTO DEALERSHIPS & REPAIR GROUPS
Support the technology behind each customer visit.
Sales, finance & service workstations
Maintain covered staff computers and troubleshoot the IT used at reception, sales desks, administration and service counters. Each enrolled computer has its own plan.
Explore service detailsDealership & shop-software coordination
Confirm requirements for your dealer-management system (DMS), CRM, parts and shop applications. Coordinate device and network issues with the relevant providers.
Explore project supportStaff networks & customer-data protection
Plan guest-network separation, access controls, MFA and managed endpoint protection. Review the systems and responsibilities that belong in your security program.
Explore service detailsCalls for sales, service & parts
Route callers by department or location, configure business voicemail and use supported calling apps. Review number porting, messaging registration and any software integration first.
Explore communicationsOffice data & recovery planning
Identify which records live locally and which are held by your software providers. Quote backup for supported systems and document recovery contacts and priorities.
Explore backup optionsMulti-location rollouts & refreshes
Plan replacement computers, new sites and network changes with a defined cutover window. Cabling, equipment, installation and major remediation are separate projects.
Explore project supportSTART WITH A CLEAR SCOPE
Choose care by computer.
Add the systems you need.
Advanced computer care is a starting point for your covered staff workstations. Add server and network care around each site, then confirm any weekend or after-hours coverage your operating schedule requires.
Each shared or secondary computer counts once. Server care starts at $175/server/month and network care at $150/location/month. Support hours and included work follow your chosen plan.
Compare all IT plan coverageILLUSTRATIVE MONTHLY IT CONFIGURATION
Example: twenty computers across two locations
$1,575/ month
- 20 Advanced computer plans × $55
- 1 Basic server plan × $175
- 2 Basic network locations × $150
Twenty Advanced computer plans, one Basic server plan and two Basic network locations. DMS/shop software, payment services, backup, communications, diagnostic equipment and new hardware are additional.
Request this configurationFinal scope confirmed in your proposal. Taxes, onboarding/remediation and on-site visits are additional. Standard scheduled managed-client visits: $129.99/hour, one-hour minimum; travel and other applicable charges agreed before dispatch.
BUILD THE FULL SOLUTION
Connect protection,
recovery and communication.
Select the services your organization needs.
Each uses its own device, employee or user pricing.
VFIX Cloud
Map office files, supported servers and Microsoft 365 data to a recovery plan. Hosted dealership and shop platforms need their own vendor backup review; coverage is never assumed.
Explore backup plans
VFIX PhishGuard
Give sales, finance and service staff practice recognizing credential theft and fraudulent payment requests. Employee licenses and optional VFIX campaign management are separately priced.
Explore employee trainingBusiness communications
Connect departments and locations with business calling, routing and voicemail. Add supported messaging, meetings or contact-center features after reviewing workflow and integration needs.
Compare communications plansFROM FIRST CONVERSATION TO ONGOING CARE
Start with the locations and workflows you depend on.
Map sales and service operations
List covered computers, sites, internet connections, phone numbers and the vendors behind your DMS or shop applications.
Define ownership and coverage
Agree what VFIX supports, what stays with software or equipment vendors, and the response coverage each location needs.
Roll out in practical stages
Plan changes around opening hours and service appointments, confirm working connections and document the handover.
MAKE YOUR FIRST CONVERSATION USEFUL
Bring the basics.
We’ll help shape the plan.
Share a little about your environment so we can prepare a relevant proposal. Please do not send passwords, confidential business records or other sensitive files through a general inquiry.
Helpful details to have ready
- Location count and computers used by each department
- DMS, CRM, shop software and vendor support contacts
- Internet, Wi-Fi, backup and phone arrangements
- Opening hours, recurring issues and upcoming site changes
We confirm the scope and billing before any service starts.
AUTOMOTIVE IT · QUESTIONS & ANSWERS
Know what comes
with your support.
Do you work with our DMS or shop-management provider?
We review your product, version, vendor requirements and authorized support paths before quoting. VFIX handles the agreed computer and network environment and coordinates escalations. We do not claim vendor certification, supply DMS licenses or make vendor-restricted application changes.
Can you help with FTC Safeguards Rule technical controls?
We can help implement agreed account protection, endpoint security, network controls, backups and employee training. The FTC’s dealer guidance explains that the rule covers most dealers that finance or lease vehicles. Coverage is not identical for every repair business. Your qualified adviser should confirm applicability and the broader security program; an IT plan alone does not establish compliance.
Are vehicle diagnostics and workshop machinery included?
No. Managed IT covers the agreed business computers and systems. Vehicle programming, diagnostic tool licensing, calibration and mechanical or workshop-equipment repairs stay with the relevant specialists. We can assess a supported computer or network connection when that work is expressly included.
Can one support plan cover several locations?
Yes. Your proposal lists covered computers, servers and network management by location, with common support contacts and agreed responsibilities. Equipment, site visits, network redesign and new-site projects are separate. Internet carrier service remains with the carrier.
Is support available whenever the dealership is open?
Coverage follows your selected plan and agreement, not automatically your sales or service opening hours. Monitoring is automated 24/7; staffed response hours, weekend needs and any emergency escalation must be confirmed before signing.
Does the example include on-site service and all software?
No. It covers the listed computer, server and network care only. DMS/shop licenses, backup, communications, hardware and projects are additional. Scheduled managed-client on-site visits are $129.99/hour with a one-hour minimum; travel and other applicable charges are agreed before dispatch.
BUILD YOUR NEXT WORKDAY ON BETTER IT
Let’s talk about your business.
Get a proposal around your computers, locations, applications and priorities.