Open Dental
Practice management & database environment
IT SUPPORT FOR DENTAL & ORTHODONTIC PRACTICES
Dental IT support.
Built around your practice.
When a workstation stalls or imaging won’t open, the whole appointment can feel it. VFIX supports the computers, servers, networks and communications behind your dental practice.
Serving businesses in the San Francisco Bay Area
Talk to VFIX · 888.888.5854
DENTAL SOFTWARE ENVIRONMENTS WE’VE WORKED WITH
Familiar with the tools
behind your appointments.
IT support around your existing software,
with a clear handoff when the vendor needs to step in.
DEXIS
Dental imaging environment
Dolphin
Orthodontic imaging & practice systems
Dentrix
Practice-management workstations & servers
Ortho2 Edge
Orthodontic practice workflow
DTX Studio
Dental imaging workstations & connectivity
VFIX is an independent IT service provider. Product names and logos identify software environments we have supported; they do not indicate vendor certification, partnership or endorsement. Support is confirmed for your version and configuration.
Using another dental platform?
Tell us the product, version and what you need help with. We’ll review the IT requirements and vendor support path before adding it to your scope.
Review my dental softwareTHE INTERRUPTIONS WE HELP YOU ADDRESS
A full appointment book.
Less room for IT interruptions.
Images won’t open where they’re needed.
We check the workstation, file access, network and imaging connection, then coordinate with your software or equipment vendor when the issue needs their tools.
Every vendor points somewhere else.
VFIX documents the symptoms and environment, follows the IT investigation and helps move vendor escalations forward so your office manager has a clear point of contact.
There is a backup—but can the practice use it?
We identify the practice database, image libraries and document locations separately, then scope a consistent backup method and a practical restore check.
CURATED FOR DENTAL & ORTHODONTICS
One IT plan for the whole practice.
Reception & treatment-room computers
Monitoring, scheduled maintenance and remote troubleshooting for the enrolled computers your reception, billing and clinical teams use.
Explore service detailsDental software & imaging coordination
Workstation readiness, supported updates, data paths and vendor coordination around your installed practice and imaging software.
Explore project supportAccess & network protection
Separate guest connectivity from practice systems, review accounts and permissions, and plan MFA and managed endpoint protection.
Explore service detailsPractice backup & recovery planning
Include the data that matters: databases, imaging libraries and practice documents. VFIX Cloud licensing, storage and application-aware backup work are scoped separately.
Explore backup optionsA better-connected front desk
Business calling, call routing, voicemail and supported messaging options for your reception team. Confirm privacy needs and software compatibility before adding integrations.
Explore communicationsNew offices & equipment changes
Plan workstations, network readiness, vendor handoffs and cutover windows for an opening, move or refresh. Installation and major project work receive their own quote.
Explore project supportSTART WITH A CLEAR SCOPE
Choose care by computer.
Add the systems you need.
Start with Advanced computer care for routine support and managed security. Add Premium where backup oversight, quarterly sample-file restore checks and planning are needed.
Each shared or secondary computer counts once. Server care starts at $175/server/month and network care at $150/location/month. Support hours and included work follow your chosen plan.
Compare all IT plan coverageILLUSTRATIVE MONTHLY IT CONFIGURATION
Example: an eight-computer practice
$765/ month
- 8 Advanced computer plans × $55
- 1 Basic server plan × $175
- 1 Basic network location × $150
Eight Advanced computer plans, one Basic server plan and one Basic network location. Dental software subscriptions, backup licenses/capacity and projects are additional.
Request this configurationFinal scope confirmed in your proposal. Taxes, onboarding/remediation and on-site visits are additional. Standard scheduled managed-client visits: $129.99/hour, one-hour minimum; travel and other applicable charges agreed before dispatch.
BUILD THE FULL SOLUTION
Connect protection,
recovery and communication.
Select the services your organization needs.
Each uses its own device, employee or user pricing.
VFIX Cloud
Practice data and images need an application-appropriate backup plan. Database handling, retention and recovery work are confirmed separately.
Explore backup plans
VFIX PhishGuard
Give employees a way to practice recognizing suspicious requests. Self-service training and optional VFIX campaign management are priced separately.
Explore employee trainingBusiness communications
Choose calling, supported messaging, meetings and reception tools around your workflow. We confirm numbers, routing, usage and any integration requirements.
Compare communications plansFROM FIRST CONVERSATION TO ONGOING CARE
A changeover built around patient appointments.
Map the practice
Review locations, computers, software versions, image storage and who supports each system.
Agree the maintenance window
Coordinate with your office manager and software vendors before changes that could affect appointments.
Check the working day
Confirm the agreed workflows, backup responsibilities and escalation contacts before handing over the new setup.
MAKE YOUR FIRST CONVERSATION USEFUL
Bring the basics.
We’ll help shape the plan.
Share a little about your environment so we can prepare a relevant proposal. Please do not send passwords, patient records or other sensitive files through a general inquiry.
Helpful details to have ready
- Number of locations and covered computers
- Practice-management and imaging software names/versions
- Server, backup and phone-system details
- The three issues that interrupt appointments most often
We confirm the scope and billing before any service starts.
DENTAL IT · QUESTIONS & ANSWERS
Know what comes
with your support.
Do you work with our dental software?
VFIX has experience supporting environments using Open Dental, DEXIS, Dolphin, Dentrix, Ortho2 Edge and DTX Studio. We confirm your installed version and the IT tasks in scope. Software licensing, clinical training, vendor-only repairs and proprietary integrations remain with the relevant software or equipment provider.
Can you back up both the practice database and dental images?
We plan for the database, imaging library and practice documents as distinct data sets. The backup method depends on the application and database version; copying open database files is not automatically a recoverable backup. Your proposal identifies the method, storage, retention, validation and recovery assistance.
Can you help with HIPAA-related IT safeguards?
We can help with technical measures such as access management, endpoint protection, backups and staff security awareness. The practice’s risk assessment, policies and applicable business associate agreements also matter. We review service responsibilities and required agreements before handling patient information; an IT subscription alone does not establish HIPAA compliance.
Will switching IT providers interrupt appointments?
We first review access, vendor contacts, equipment and existing backup responsibilities. Changes that need downtime are scheduled with the practice. Timing depends on the work and vendor availability; we confirm the transition scope before making changes.
Are dental equipment repairs and software licenses included?
No. Routine IT care covers the agreed computers and systems. Sensor, scanner, X-ray and other clinical equipment repairs, specialist software training and vendor licenses are separate. We coordinate the IT side of a vendor support case when included in your agreement.
How much does dental IT support cost?
Computer care starts at $25 per covered computer/month. Advanced is $55 and Premium is $79. Servers and network locations are separate, and the example on this page is a defined IT configuration rather than an all-inclusive clinical technology package. Standard scheduled on-site visits for managed clients are $129.99/hour with a one-hour minimum; travel and other applicable charges are agreed before dispatch.
BUILD YOUR NEXT WORKDAY ON BETTER IT
Let’s talk about your practice.
Get a proposal around your computers, locations, applications and priorities.