Care for every computer.
A plan for your business.

Computer care is priced per covered desktop or laptop. Shared workstations and an employee’s second computer each count once. For example, an office with five people and eight covered computers pays for eight computers. Servers and network locations are separate. User-based software licenses follow the actual licensed users, not the computer count.

Routine troubleshooting covers the enrolled computer, its supported operating system and agreed business applications, device-related access issues and hardware diagnosis. Basic provides a 9–5 business-hours window; Advanced and Premium provide a 7–7 extended window. Your agreement specifies service days, time zone, supported applications, the included support allowance and charges for additional work. These plans do not promise unlimited labor.

No. Monitoring collects system-health information and generates alerts around the clock. Human support and alert review take place within the agreed support window. Any after-hours help or emergency escalation must be expressly arranged and priced in your agreement; it is not automatically included with monitoring.

All computer plans include patching and checks of built-in security settings and protection status. Advanced and Premium add managed antivirus and anti-malware, device firewall configuration, Keeper administration, MFA setup assistance, account-access review and issue reporting. Routine security-alert review is handled during support hours. Network firewalls need the applicable network service. Dedicated detection/response platforms, specialist incident response and any additional licenses are identified separately in your proposal.

Premium includes oversight of the agreed computer backups, backup-status review during support hours, a quarterly restore test of agreed sample files and quarterly technology planning. Your proposal lists the protected computers and data, backup software, storage capacity, retention, backup schedule and recovery assistance. VFIX Cloud software and storage subscriptions are available separately; the same agreed oversight is not charged again. Your proposal identifies any additional work. A sample-file test does not promise a complete system recovery or a fixed recovery time.

PhishGuard is a separate employee-based training subscription. Choose self-service platform access or optional paid VFIX management. Buying several computer plans for one employee does not automatically require several employee-training licenses. See the PhishGuard page for current rates and minimums.

No on-site hours are included in any plan. Standard scheduled visits for managed clients are $129.99 per hour with a one-hour minimum per visit. We confirm the scope, estimated labor, travel and any after-hours or emergency charges before dispatch. Parts, hardware and applicable taxes are additional.

Major migrations, office moves, new deployments, network redesign, advanced database work, specialist security incident response and recovery projects are separately scoped. Your proposal also lists onboarding, remediation, hardware and software subscriptions when needed. We agree additional work before starting.

Yes. VFIX can prepare a proposal for both. IT care remains priced per computer, with servers and networks separately scoped; communications plans use their own user and service pricing.