Voice service teams
Build around queues, call routing, agent roles, and supervisor tools for teams that primarily support customers by phone.
CLOUD CONTACT CENTER
Contact-center tools
for better customer service.
Give agents a connected workspace and supervisors a clearer view of demand. VFIX offers voice contact-center and multichannel customer-experience options, with routing, reporting, and integrations scoped to your operation.
WHAT IT BRINGS TO YOUR BUSINESS
Tools for your working day.
Multichannel conversations
Select a CX Professional or Elite solution to bring voice, email, SMS, and web chat into your customer-service workflow.
Live & historical reporting
Review activity and reporting options to understand service demand and identify coaching opportunities.
Connected customer records
Add supported CRM or EHR/EMR integrations for screen pops, caller context, click-to-dial, and interaction logging.
Conversation analytics
Explore transcription and speech analytics on eligible solutions, with usage allowances and setup requirements confirmed in the proposal.
Workforce tools
Workforce management, quality evaluation, screen capture, and outbound dialer options are available for separately scoped deployments.
A FEW THINGS TO KNOW
Your questions,
answered.
Is a call-center seat the same as a full contact center?
No. A hosted call-center seat adds voice agent and supervisor capabilities. A CX contact-center deployment has its own concurrent-user licenses, channel options, integrations, and setup requirements.
Which plan supports email, SMS, and web chat?
CX Professional supports voice, email, SMS, and web chat. CX Elite adds further analytics and AI options. Your proposal identifies the channels, usage, and configuration included.
What does concurrent-user pricing mean?
Concurrent licenses cover the number of users signed in at the same time. We review staffing patterns alongside the hosted phone service and any other licenses your deployment requires.
Is contact-center installation included in employee phone plans?
No. Contact-center deployment, integrations, and advanced configuration are quoted separately. We show recurring licenses and one-time services in the proposal.
BETTER TOGETHER
Build on the right foundation.
LET’S MOVE FORWARD
Ready for technology that works with you?
Tell us what your business needs. We’ll help you find the right next step.