Guest Wi-Fi issues reach the front desk.
We review coverage, capacity and separation from staff systems, then define responsibility for the network, internet provider and guest-facing support.
IT SUPPORT FOR HOTELS & HOSPITALITY
Hotel IT support.
Ready for the next arrival.
A busy arrival window is the wrong time for a slow front desk or a network problem. VFIX brings practical IT care to the systems your property uses to welcome guests and keep operations moving.
Serving businesses in the San Francisco Bay Area
Talk to VFIX · 888.888.5854
THE INTERRUPTIONS WE HELP YOU ADDRESS
Busy front desk.
Many systems to keep connected.
Check-in slows down when devices struggle.
Routine computer maintenance and a documented troubleshooting path help staff report problems with a property-management workstation or peripheral.
An outage leaves the team guessing.
We document provider contacts, network equipment, recovery priorities and the escalation options you have actually purchased.
CURATED FOR HOTELS & HOSPITALITY
Connect the guest experience to the back office.
Front-desk & back-office computers
Support enrolled reception, reservations, accounting and management computers, with maintenance windows planned around your busiest periods.
Explore service detailsGuest & operational networks
Plan separate guest and staff access, managed network equipment and Wi-Fi coverage improvements. Hardware, surveys and installations are quoted to the property.
Explore service detailsProperty-system vendor coordination
Troubleshoot device and connectivity issues around your existing property-management and business applications, working with their providers where needed.
Explore project supportReception & reservation calling
Use business call routing, queues, voicemail and staff calling apps. Guest-room telephony, emergency calling requirements and property-system integration need a property-specific design.
Explore communicationsOperational data & recovery
Back up agreed local files and systems, identify what hosted applications protect, and document what staff should do during a disruption.
Explore backup optionsRefreshes & multi-property planning
Plan network changes, computer replacements and rollouts with clear location-by-location scope and vendor responsibilities.
Explore project supportSTART WITH A CLEAR SCOPE
Choose care by computer.
Add the systems you need.
Advanced computer care is a starting point for your front desk and back office. Match network coverage and support hours to the property before choosing the final scope.
Each shared or secondary computer counts once. Server care starts at $175/server/month and network care at $150/location/month. Support hours and included work follow your chosen plan.
Compare all IT plan coverageILLUSTRATIVE MONTHLY IT CONFIGURATION
Example: six staff computers at one property
$480/ month
- 6 Advanced computer plans × $55
- 1 Basic network location × $150
Six Advanced computer plans and one Basic network location. Wi-Fi equipment, cabling, guest-room phones, property software and any servers are additional.
Request this configurationFinal scope confirmed in your proposal. Taxes, onboarding/remediation and on-site visits are additional. Standard scheduled managed-client visits: $129.99/hour, one-hour minimum; travel and other applicable charges agreed before dispatch.
BUILD THE FULL SOLUTION
Connect protection,
recovery and communication.
Select the services your organization needs.
Each uses its own device, employee or user pricing.
VFIX Cloud
Add backup software and storage for the agreed files and systems, with optional paid management where it is not already covered.
Explore backup plans
VFIX PhishGuard
Give employees a way to practice recognizing suspicious requests. Self-service training and optional VFIX campaign management are priced separately.
Explore employee trainingBusiness communications
Choose calling, supported messaging, meetings and reception tools around your workflow. We confirm numbers, routing, usage and any integration requirements.
Compare communications plansFROM FIRST CONVERSATION TO ONGOING CARE
Plan changes around arrivals, not just office hours.
Walk the property workflow
Map reception, back-office systems, staff access and guest connectivity.
Separate responsibilities
Document what VFIX, the internet carrier and your property-software providers each support.
Set the support plan
Agree coverage hours, maintenance windows and any separately purchased after-hours escalation.
MAKE YOUR FIRST CONVERSATION USEFUL
Bring the basics.
We’ll help shape the plan.
Share a little about your environment so we can prepare a relevant proposal. Please do not send passwords, confidential business records or other sensitive files through a general inquiry.
Helpful details to have ready
- Property count and staff-computer count
- Current Wi-Fi equipment and internet providers
- Property-management and telephone systems
- Required coverage hours and busiest arrival periods
We confirm the scope and billing before any service starts.
HOSPITALITY IT · QUESTIONS & ANSWERS
Know what comes
with your support.
Does VFIX provide a staffed 24/7 hotel help desk?
Not as part of the standard computer plans. Automated monitoring runs around the clock; human response follows the agreed support window. Hotels that need overnight support or emergency escalation should have that coverage explicitly scoped and priced before signing.
Can you separate guest Wi-Fi from staff and property systems?
Yes. We can assess the existing network and plan appropriate guest and operational separation, access settings and equipment. Coverage surveys, hardware, installation and any redesign are quoted separately from ongoing network management.
Do you replace our property-management software provider?
No. VFIX supports the agreed IT environment and coordinates troubleshooting with your software provider. Application subscriptions, vendor-only changes, payment-system support and specialist integrations stay within their respective provider scope.
Can you support hotel phone systems?
We offer business communications for reception, reservations and staff. Guest-room phones, emergency-call handling, elevators, alarms and links to property software need a separate compatibility and requirements review. Standard business-seat pricing is not a complete hotel telephone-system quote.
Can you work across more than one property?
We can prepare a proposal with the computers, networks, servers and support responsibilities listed for each location. Changes and visits are scheduled by property, and your agreement identifies coverage hours and escalation contacts.
What is included in the example price?
The example covers six Advanced computer subscriptions and one Basic network location. It excludes software licenses, new Wi-Fi hardware, cabling, on-site labor, servers, backup subscriptions and communications. Standard scheduled managed-client on-site work is $129.99/hour with a one-hour minimum.
BUILD YOUR NEXT WORKDAY ON BETTER IT
Let’s talk about your property.
Get a proposal around your computers, locations, applications and priorities.