What does “per user/month, paid annually” mean?+
The displayed annual rate is the monthly equivalent of a 12-month subscription paid upfront. For 1–5 users, Connect at $27 per user/month is $324 per user for 12 months, before E911, setup, taxes, and other applicable charges.
Can we pay month to month?+
Yes. Select Month to month to see the higher monthly rates. Subscription charges are paid monthly in advance; setup and other applicable charges are separate.
How do volume discounts work?+
Graduated rates apply to successive blocks of standard phone users on one account: 1–5, 6–10, 11–25, 26–50, and 51–100. Only the users in each block receive that block’s rate. The calculator adds the blocks and shows your exact team total and the rate for each block. Teams above 100 users and mixed-plan teams receive a custom quote.
What is included with every VFIX Connect plan?+
A standard UCaaS user license, domestic business calling, one local number, desktop/web/mobile clients, voicemail-to-email, call handling, team messaging, reporting, and web/audio conferencing for up to 25 participants. Higher tiers add the recording, transcription, and integration features shown in the comparison.
What is added to the advertised phone price?+
E911 is $2.25 per account/month, plus one-time user setup of $25 per user. Taxes, regulatory charges, hardware, number porting, usage beyond the agreed allowance, and any additional installation or integration services are itemized in your quote.
Do shared services need a license for every employee?+
Not always. AI receptionist, Messenger, and fax are priced per account. Messenger starts with one concurrent user and a shared message allowance; additional simultaneous logins require extra licenses.
Are calling, messaging, and recording unlimited?+
No unlimited allowance is promised on this page. Calling destinations, message counting, excess usage, recording retention, and fair-use rules are confirmed for the selected service.
Can we move our existing numbers and phones?+
We check number portability and device compatibility before planning the migration. Equipment and porting requirements are identified before activation.
Are premium meetings and contact-center tools included?+
Standard phone seats include web/audio conferencing for up to 25 participants. Expanded video meetings, webinars, contact-center deployments, workforce tools, and advanced integrations are separately scoped services.
Can we combine communications with managed IT?+
Yes. VFIX can quote IT support, security, backup, and communications together. IT service pricing remains separate unless your proposal explicitly combines it.