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VFIX BUSINESS COMMUNICATIONS

Business phone plans & pricing.

Choose a plan and see your team’s total. Add shared services when you need them.

Build your phone plan.

Compare all features
1. Choose your billing
phone users

Volume discounts apply after the first 5 users.

Prices shown cover the first 5 users. Annual billing is paid upfront for 12 months; additional users receive volume discounts.

3. Choose your plan

Connect

A complete business phone foundation.

$27.00

/ user / monthpaid annually

  • Domestic business calling + one local number
  • Desktop, browser and standard mobile apps
  • Auto attendant, queues and voicemail
  • Team messaging + 25-person web/audio conferencing

Connect Professional

Turn conversations into useful follow-up.

$35.00

/ user / monthpaid annually

  • Everything in Connect
  • Call recording and transcription
  • Voicemail transcription to email
  • Click-to-dial and supported contact integrations

Connect Complete

Deeper insight and connected workflows.

$48.00

/ user / monthpaid annually

  • Everything in Connect Professional
  • Sentiment analysis on transcribed calls
  • Expanded CRM integration license
  • Supported business database connections

Phone plans add $2.25/account/month for E911 and $25.00 setup per user. Taxes, other fees, equipment and additional services are separate. View terms and fees.

YOUR TEAM, YOUR TOTAL

Your team’s estimate.

Includes E911 and one-time user setup. Your total updates with your plan, team size and billing choice.

Adjust your plan
How volume pricing worksLower rates for additional seat blocks

Each discount applies only to users in that block. Your first 5 users keep the standard rate; larger teams receive a lower total than paying the first-seat rate for everyone.

Per user / month in each block
paid annually

First 5 users

Connect
$27.00
Connect Professional
$35.00
Connect Complete
$48.00

Users 6–10

Connect
$26.00
Connect Professional
$34.00
Connect Complete
$47.00

Users 11–25

Connect
$25.00
Connect Professional
$33.00
Connect Complete
$46.00

Users 26–50

Connect
$24.00
Connect Professional
$32.00
Connect Complete
$45.00

Users 51–100

Connect
$23.00
Connect Professional
$31.00
Connect Complete
$44.00

101+ usersCustom quote

Mixed plans and teams above 100 users receive a tailored quote. Add-ons and fixed five-user bundles are priced separately.

5 Connect Professional users · paid annually

First 5 users at the standard plan rate.

Monthly equivalent, including E911
$177.25
12 months paid upfront
$2,127.00
One-time user setup
$125.00
Estimated first payment
$2,252.00
See the seat-by-seat calculation

First 5 users: 5 × $35.00 = $175.00 / month

Before taxes, other fees, usage, equipment and additional quoted services.

Request this plan
Compare all included featuresCalling, collaboration, recording and integrations

Calling & everyday work

Local business number per user

Connect
1 included
Connect Professional
1 included
Connect Complete
1 included

Domestic business calling

Connect
Included¹
Connect Professional
Included¹
Connect Complete
Included¹

Desktop, browser & standard mobile apps

Connect
Included
Connect Professional
Included
Connect Complete
Included

Auto attendant, IVR, call queues & forwarding

Connect
Included
Connect Professional
Included
Connect Complete
Included

Team messaging & presence

Connect
Included
Connect Professional
Included
Connect Complete
Included

Web/audio conferencing

Connect
25 participants
Connect Professional
25 participants
Connect Complete
25 participants

Voicemail-to-email, directory & user reporting

Connect
Included
Connect Professional
Included
Connect Complete
Included

User SMS/MMS capability

Connect
Registration & usage terms apply¹
Connect Professional
Registration & usage terms apply¹
Connect Complete
Registration & usage terms apply¹

Insights & integrations

Call recording with transcription

Connect
Optional add-on
Connect Professional
Included²
Connect Complete
Included²

Voicemail transcription

Connect
Optional add-on
Connect Professional
Included
Connect Complete
Included

Click-to-dial / Outlook / Google Contacts

Connect
Optional add-on
Connect Professional
Included³
Connect Complete
Included³

Sentiment analysis

Connect
Optional add-on
Connect Professional
Optional add-on
Connect Complete
Included²

Expanded CRM / database integration license

Connect
Optional add-on
Connect Professional
Optional add-on
Connect Complete
Included³

Services you can add

Microsoft Teams calling + messaging

Connect
Add-on; Microsoft licenses separate
Connect Professional
Add-on; Microsoft licenses separate
Connect Complete
Add-on; Microsoft licenses separate

Shared customer messaging platform

Connect
Separate account
Connect Professional
Separate account
Connect Complete
Separate account

Hosted fax / AI receptionist

Connect
Separate account
Connect Professional
Separate account
Connect Complete
Separate account

Expanded video meetings & webinars

Connect
Quoted separately
Connect Professional
Quoted separately
Connect Complete
Quoted separately

Contact center / workforce tools

Connect
Quoted separately
Connect Professional
Quoted separately
Connect Complete
Quoted separately

¹ Calling destinations, usage allowances, SMS/MMS registration, message counting, carrier charges and fair-use terms are confirmed in your quote.

² Recording, transcription and sentiment features are for standard business users and subject to fair-use terms. Call-center use is licensed differently. Storage and retention are confirmed during setup.

³ Supported applications only. Setup, controlled connectors, third-party subscriptions and required professional services are separate.

PREFER A READY-MADE PACKAGE?

Five users. A few useful extras.

Choose a bundle instead of separate phone seats.
paid annually · Change billing

5 USERS + SHARED SERVICES

Reception Ready

For a small team that wants a helpful first response.

$189.00

/ business / month paid annually

$2,268.00 for 12 months

What’s in this package?
  • 5 Connect users with 5 local numbers
  • AI Receptionist with 150 minutes/month
  • Voicemail, apps, call routing, and conferencing
  • One account-level E911 service

One-time setup: $625.00. E911 included.

Get this package
5 USERS + SHARED SERVICES

Customer Connected

For a team following up across calls, texts, and fax.

$219.00

/ business / month paid annually

$2,628.00 for 12 months

What’s in this package?
  • 5 Connect Professional users with 5 local numbers
  • VFIX Messenger: 2,000 messages, one shared number, one concurrent user
  • Cloud Fax: 1,000 pages and one fax number
  • Call transcription, voicemail transcription, and E911

One-time setup: $125.00. E911 included.

Get this package
5 USERS + SHARED SERVICES

Connected Office

A front desk and customer follow-up toolkit in one package.

$269.00

/ business / month paid annually

$3,228.00 for 12 months

What’s in this package?
  • Everything in Customer Connected for 5 users
  • AI Receptionist with 150 minutes/month
  • One messaging account and one fax account
  • One account-level E911 service

One-time setup: $625.00. E911 included.

Get this package

Shared allowances apply to the account, not each employee. Taxes, other fees, equipment and excess usage are additional. Larger teams or a different service mix receive a tailored quote.

BUILD ON YOUR PHONE PLAN

Add just what you need.

Add-ons keep the same monthly-equivalent rate
for either billing option. Change billing

VFIX MessengerShared customer messaging$38.00/ account / month

2,000 messages/month, one standard number, SMS/MMS and email enablement, and one concurrent user.

Extra concurrent users and message packs are available. Messaging registration and usage charges are confirmed in your quote.

paid annually

Additional setup or registration, if required, is quoted separately.

Request VFIX MessengerExplore service
AI Receptionist · 150Voice answering and call routing$56.00/ account / month

150 voice interaction minutes/month for greetings, routine questions, call routing, and message capture.

Voice-only service. Underlying phone service is separate. Higher usage and routing requirements are confirmed before activation.

paid annually

One-time setup: $500.00

Request AI Receptionist · 150Explore service
AI Receptionist · 300Voice answering and call routing$85.00/ account / month

300 voice interaction minutes/month for a busier front desk or after-hours call coverage.

Same voice features as the 150-minute option. $500 setup per account; excess usage is quoted separately.

paid annually

One-time setup: $500.00

Request AI Receptionist · 300Explore service
AI Receptionist · 500Voice answering and call routing$142.00/ account / month

500 voice interaction minutes/month. Larger plans support 1,000, 2,500, or 5,000 minutes by quote.

Same voice features as the other AI receptionist plans. Phone service, excess usage, and additional requirements are separate.

paid annually

One-time setup: $500.00

Request AI Receptionist · 500Explore service
Cloud Fax · 1,000Fax by email or browser$12.00/ account / month

Up to 1,000 inbound/outbound fax pages per month, with a dedicated fax number included.

Send and receive through supported email or browser workflows. Plans for 2,500 or 5,000 pages are available by quote.

paid annually

Additional setup or registration, if required, is quoted separately.

Request Cloud Fax · 1,000Explore service
Teams calling + messagingConnect your phone plan to Teams$8.00/ user / month

PBX calling and SMS/MMS connectors for Microsoft Teams, added to an eligible VFIX phone user.

Microsoft subscriptions and required Teams Phone licenses are additional. Installation and messaging terms are confirmed in the quote.

paid annually

Additional setup or registration, if required, is quoted separately.

Request Teams calling + messagingExplore service

Phone-seat discounts do not apply to add-ons. Phone service, number activation, registration, configuration and usage charges may be required and are identified in your quote.

Need a more tailored setup?Expanded meetings, additional numbers and connectivity

Ask about expanded video meetings and webinars, additional or toll-free numbers, common-area phones, recording storage, message packs, premium mobile clients, managed SD-WAN and backup internet.

We confirm compatibility, installation and any minimum terms for your locations.

Discuss my requirements
Customer service team in a contact center

CALL & CONTACT CENTER

A contact center
built around your team.

Start with voice queues and supervisor tools, or connect voice, email, SMS, and web chat in a multichannel workspace. We quote the full deployment around your agents, channels, integrations, and setup.

  • Voice agent seats and supervisor capabilities
  • CX Essential for voice; Professional for multichannel service
  • CX Elite options for transcription, speech analytics, and AI
  • CRM / EHR connections, workforce tools, and dialer options

Custom quote Licenses + usage + implementation

Plan a contact centerExplore contact-center capabilities

QUESTIONS & FEES

Know what you’re choosing.

Service scope and charges are confirmed in your proposal before activation.

What does “per user/month, paid annually” mean?

The displayed annual rate is the monthly equivalent of a 12-month subscription paid upfront. For 1–5 users, Connect at $27 per user/month is $324 per user for 12 months, before E911, setup, taxes, and other applicable charges.

Can we pay month to month?

Yes. Select Month to month to see the higher monthly rates. Subscription charges are paid monthly in advance; setup and other applicable charges are separate.

How do volume discounts work?

Graduated rates apply to successive blocks of standard phone users on one account: 1–5, 6–10, 11–25, 26–50, and 51–100. Only the users in each block receive that block’s rate. The calculator adds the blocks and shows your exact team total and the rate for each block. Teams above 100 users and mixed-plan teams receive a custom quote.

What is included with every VFIX Connect plan?

A standard UCaaS user license, domestic business calling, one local number, desktop/web/mobile clients, voicemail-to-email, call handling, team messaging, reporting, and web/audio conferencing for up to 25 participants. Higher tiers add the recording, transcription, and integration features shown in the comparison.

What is added to the advertised phone price?

E911 is $2.25 per account/month, plus one-time user setup of $25 per user. Taxes, regulatory charges, hardware, number porting, usage beyond the agreed allowance, and any additional installation or integration services are itemized in your quote.

Do shared services need a license for every employee?

Not always. AI receptionist, Messenger, and fax are priced per account. Messenger starts with one concurrent user and a shared message allowance; additional simultaneous logins require extra licenses.

Are calling, messaging, and recording unlimited?

No unlimited allowance is promised on this page. Calling destinations, message counting, excess usage, recording retention, and fair-use rules are confirmed for the selected service.

Can we move our existing numbers and phones?

We check number portability and device compatibility before planning the migration. Equipment and porting requirements are identified before activation.

Are premium meetings and contact-center tools included?

Standard phone seats include web/audio conferencing for up to 25 participants. Expanded video meetings, webinars, contact-center deployments, workforce tools, and advanced integrations are separately scoped services.

Can we combine communications with managed IT?

Yes. VFIX can quote IT support, security, backup, and communications together. IT service pricing remains separate unless your proposal explicitly combines it.

LET’S MOVE FORWARD

Let’s build your communications plan.

Tell us about your users, call flow, and customer conversations. We’ll confirm the service, term, and rollout in a clear proposal.

Book a consultation