Everyday troubleshooting
Get help with software problems, hardware issues, and common workplace IT questions.
IT HELP DESK & SUPPORT
IT support that helps
your team get back to work.
Give employees a clear place to turn for computer, software, and access problems. VFIX provides remote troubleshooting through managed IT plans, with on-site visits available as a separately billed service.
WHAT IT BRINGS TO YOUR BUSINESS
How we support your business.
Remote assistance
Resolve suitable issues without waiting for an on-site visit.
On-site support
Arrange standard scheduled on-site assistance at $129.99 per hour for managed clients, with a one-hour minimum per visit. All on-site work is billed separately, with scope, travel and any after-hours charges agreed before dispatch.
One support relationship
Keep context in one place instead of explaining the same environment to different providers.
A FEW THINGS TO KNOW
Your questions,
answered.
How do we submit an IT support request?
Use the VFIX IT support portal to open a ticket and track updates, or call 888.888.5854. Include the affected device or application and a description of the problem.
Is on-site support available in the Bay Area?
Yes. Standard scheduled visits for managed clients are $129.99 per hour with a one-hour minimum per visit. No on-site hours are included in any IT plan. We confirm the work, estimated labor, travel charges and any after-hours or emergency pricing before dispatch.
Is after-hours support included?
Basic computer plans provide a 9–5 business-hours support window; Advanced and Premium provide a 7–7 extended window. Your agreement specifies service days, time zone and the remote-support allowance. After-hours help or emergency escalation must be separately arranged and priced; continuous monitoring does not automatically include staffed overnight support.
Can you work alongside our in-house IT staff?
Yes. We can define which support tasks VFIX handles and how issues are escalated to your internal team.
BETTER TOGETHER
Build on the right foundation.
LET’S MOVE FORWARD
Ready for technology that works with you?
Tell us what your business needs. We’ll help you find the right next step.